Customer Service

Contact us
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Contact details
  • Call
    +31 10 229 89 03
  • Whatsapp
    +31 685 00 45 01
  • Adress
    Innsbruckweg 46, 3047AH Rotterdam
Frequently asked questions
1 To become a customer

There are two ways you can register your company; by yourself or us. In the first case you need to go to ‘Register’ and follow the instructions there. After registration we will activate your account as soon as we have checked your information. Then you will be able to manage your account and place orders on nt-mobiel.nl If you wish, we can also create an account for you. For this you have to contact us on +31 (0)102298903. With an accounts that is made by us, you can place orders immediately.

We are obligated to receive correct information from you. That is why we check your submitted information after you register. Activating your account will take maximum 24 hours.

NT Mobiel Accessoires is a wholesale company and only sells to the companies which are registered at Chamber of Commerce. So, only companies can register at nt-mobiel.nl

As a customer of NT Mobiel Accessoires, you have your own Account page, where you can manage your information.

2 To order

We use a guideline of €35 excluding VAT as a minimum order amount.

We will send your order safely with UPS Standard Shipping. The delivery times are as follows:

 

The Netherlands, Belgium and parts of Germany

Ordered before 16:00 on weekdays in your shop!

 

Parts of Germany, France, England, Poland, Italy, Austria, Switzerland

Ordered on weekdays before 16:00 is in your store in 2 days!

 

Rest of Europe

Order before 17:00 on working days in your shop in 3 - 5 days!

Yes. On your customer page, you can view the history of all your orders. You can customize each of these orders and order them again.

NT Mobile Accessories B.V. only sells to companies. To order you must create an account on nt-mobiel.nl This is a very simple process. Sign up your business and we'll activate your account in a short period of time.

3 Payment

All prices displayed on nt-mobiel.nl are excluding VAT. At checkout you will see the 21% VAT in your shopping cart list. This applies only to the Netherlands. Outside the Netherlands, we do not charge VAT on your purchases.

Justly, safety gets much attention when it comes to online payments. At nt-mobiel.nl you can safely pay with iDeal, PayPal, MisterCash and Sofortbanking.

4 Shipment

The shipping costs for NT Mobile Accessories are exclusive of VAT as follows:
The Netherlands   Cost
Order from €50   Free
Belgium, Germany, Luxembourg    
Order up to €350   €10
Order €350 and higher   Free
Austria, Denmark, Italy, Portugal, Spain, Sweden, Switzerland and England    
Order up to €500   €15
Order €500 and higher   Free
Finland, Greece, Iceland, Ireland, Norway, Liechtenstein and the rest    
Order up to €500   €20
Order €500 and higher   Free

 

The shipping costs for LCDs may vary with NT Mobile Accessories and are exclusive of VAT as follows:
The Netherlands   Cost
Order up to €1000   €5
Order €1000 and higher   Free
Belgium, Germany and Luxembourg    
Order up to €1000   €10
Order €1000 to €2500   €5
Order €2500 and higher   Free
The rest of Europe    
Order up to €2500   €20
Order €2500 to €5500   €15
Order €5500 to €7500   €10
Order €7500 and higher   Free

5 Returns

The product must be:

- registered as return on your customer account

- in the original packaging

- undamaged

- back with us within 8 days

- already paid

That depends on the reason why something needs to be returned. If you are not satisfied with the product or have ordered a wrong product and would like to return it, you will pay the return fee. If we made a mistake, we will pay the costs.

You can return our products within 8 days, under the condition that all products are in the original packages and not damaged. When you return products, you have to pay all the shipping costs. We will also charge you with 5% administration costs.