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Frequently asked questions
  • 1. To become a customer
    • 1.1. How can I register my company?
      • There are two ways you can register your company; by yourself or us. In the first case you need to go to ‘Register’ and follow the instructions there. After registration we will activate your account as soon as we have checked your information. Then you will be able to manage your account and place orders on nt-mobiel.nl If you wish, we can also create an account for you. For this you have to contact us on +31 (0)102298903. With an accounts that is made by us, you can place orders immediately.

    • 1.2. How long does it take to become a customer of NT Mobiel?
      • We are obligated to receive correct information from you. That is why we check your submitted information after you register. Activating your account will take maximum 24 hours.

    • 1.3. Who can register on nt-mobiel.nl?
      • NT Mobiel Accessoires is a wholesale company and only sells to the companies which are registered at Chamber of Commerce. So, only companies can register at nt-mobiel.nl

    • 1.4. How can I change my company information?
      • As a customer of NT Mobiel Accessoires, you have your own Account page, where you can manage your information.

  • 2. To order
    • 2.1. How fast will my order be delivered?
      • We will send your order safely with UPS Standard Shipping. The delivery times are as follows:

         

        The Netherlands, Belgium and parts of Germany

        Ordered before 17:00 on weekdays in your shop!

         

        Parts of Germany, France, England, Poland, Italy, Austria, Switzerland

        Ordered on weekdays before 17:00 is in your store in 2 days!

         

        Rest of Europe

        Order before 17:00 on working days in your shop in 3 - 5 days!

    • 2.2. Can I place the same order again?
      • Yes. On your customer page, you can view the history of all your orders. You can customize each of these orders and order them again.

    • 2.3. Who can place orders on nt-mobiel.nl?
      • NT Mobile Accessories B.V. only sells to companies. To order you must create an account on nt-mobiel.nl This is a very simple process. Sign up your business and we'll activate your account in a short period of time.

  • 3. Payment
    • 3.1. What are prices I see on nt-mobiel.nl?
      • All prices displayed on nt-mobiel.nl are excluding VAT. At checkout you will see the 21% VAT in your shopping cart list. This applies only to the Netherlands. Outside the Netherlands, we do not charge VAT on your purchases.

    • 3.2. How can I pay on nt-mobiel.nl?
      • Justly, safety gets much attention when it comes to online payments. At nt-mobiel.nl you can safely pay with iDeal, PayPal, MisterCash and Sofortbanking.

  • 4. Shipment
    • 4.1. What are the shipment costs?
      • The shipping costs for NT Mobile Accessories are exclusive of VAT as follows:
        The Netherlands   Cost
        Order from €50   Free
        Belgium, Germany, Luxembourg    
        Order up to €350   €10
        Order €350 and higher   Free
        Austria, Denmark, Italy, Portugal, Spain, Sweden, Switzerland and England    
        Order up to €500   €15
        Order €500 and higher   Free
        Finland, Greece, Iceland, Ireland, Norway, Liechtenstein and the rest    
        Order up to €500   €20
        Order €500 and higher   Free

         

        The shipping costs for LCDs may vary with NT Mobile Accessories and are exclusive of VAT as follows:
        The Netherlands   Cost
        Order up to €1000   €5
        Order €1000 and higher   Free
        Belgium, Germany and Luxembourg    
        Order up to €1000   €10
        Order €1000 to €2500   €5
        Order €2500 and higher   Free
        The rest of Europe    
        Order up to €2500   €20
        Order €2500 to €5500   €15
        Order €5500 to €7500   €10
        Order €7500 and higher   Free
  • 5. Returns
    • 5.1. Return Terms and Conditions?
      • The product must be:

        - registered as return on your customer account

        - in the original packaging

        - undamaged

        - back with us within 8 days

        - already paid

    • 5.2. Who pays the costs for returned products?
      • That depends on the reason why something needs to be returned. If you are not satisfied with the product or have ordered a wrong product and would like to return it, you will pay the return fee. If we made a mistake, we will pay the costs.

    • 5.3. When can I return a product?
      • You can return our products within 8 days, under the condition that all products are in the original packages and not damaged. When you return products, you have to pay all the shipping costs. We will also charge you with 5% administration costs.