Customer Service

Welcome to NT Mobiel!

NT Mobiel is the leading wholesaler for all your smartphone and tablet accessories. We aim to be not just a supplier, but a partner who thinks along with you. You can reach us via email, phone, WhatsApp, or directly through the contact form on our website.

 

If you need more information about our products and services, please do not hesitate to contact us through the most convenient channel for you. We are ready to assist you with all your business needs.

1 Company information
1.1 Important info

OPENING HOURS

Rotterdam: Innsbruckweg 46, 3047 AH Rotterdam
Monday to Saturday 9:30 - 19:00

Beverwijk: Parallelweg 124-38, 1948 NN Beverwijk
Saturday to Sunday 9:30 - 19:00

CONTACT INFORMATION

Telephone: +31 10 229 8903

WhatsApp: +31 10 229 8903

E-mail: [email protected]

PAYMENT INFORMATION

IBAN: NL08 INGB 0103 8325 56

Name: N.T. mobiel accessoires B.V.

SWIFT: INGBNL2AXXX

COMPANY DETAILS

VAT Number: NL851597518B01

CoC Number: 55180167

2 Becoming a Customer
2.1 How can I register my business?

At NT Mobiel, we only sell to enterprises registered with the Chamber of Commerce. Therefore, only companies with a valid Chamber of Commerce (CoC) and VAT number can register on NT-mobiel. There are two ways to register your business:

 

1. Self-registration: You can easily register your business yourself via this page. Upon receipt of your application, we will check your details, a process that takes a maximum of 1 working day. Once this check is completed and your account activated, you can immediately place orders and manage your account.

 

2. Registration by us: If you wish us to handle the registration for you, you can contact us at +31 (0)102298903. Accounts created by us are immediately active.

2.2 Can I change my business details?

All our customers have their own customer page where they can change their details. To change your billing address and VAT number, you need to contact us. Please note! With any changes, we will verify your details again.

3 Ordering
3.1 Who can place orders on nt-mobiel.nl?

We sell only to businesses with a valid Chamber of Commerce (CoC) and VAT number. To place an order, you must first create an account. For more information, see section 2.1.

3.2 Where can I find my orders?

On your customer page, you can view the history of all your orders. You can modify each of these orders and/or reorder directly.

3.3 Is there a minimum order value?

We have a minimum order value of €100, excluding VAT.

3.4 How quickly will my order be delivered?

We ship your order safely with UPS Standard Shipping.

 

Netherlands, Belgium, and Germany: Ordered on business days before 5:00 PM means it will be in your store the next day!

 

France, England, Poland, Italy, Austria, and Switzerland: Ordered on business days before 5:00 PM means it will be in your store within 2 days!

 

Rest of Europe: Ordered on business days before 5:00 PM means it will be in your store within 2 - 4 days!

4 Shipping
4.1 Shipping costs

Country

Cost

Free Shipping

Netherlands € 4,95 € 150,00
Belgium, Germany and Luxembourg € 9,95 € 200,00
France, Italy, Denmark, Monaco and United Kingdom € 14,95 € 300,00
Austria, Poland, Spain, Finland, Ireland, Portugal, Sweden and Czech Republic € 19,95 € 400,00
Switzerland, Bulgaria, Estonia, Greece, Croatia, Hungary, Lithuania, Latvia, Romania, Slovenia and Slovakia € 24,95 € 750,00
Albania, Armenia, Belarus, Bosnia and Herzegovina, Gibraltar, Iceland, Kosovo, North Macedonia, Moldova, Montenegro, Russia, Serbia, Turkey and Ukraine € 34,95 € 1.500,00

 

4.2 Shipping special products

The shipping costs for LCDs and devices may differ from the standard shipping rates. These are displayed per product on the respective page.

5 Returns
5.1 What are the deadlines for registering, returning, and refunding?

You have a 14-day period to decide whether you want to keep the products after receiving them. Within this timeframe, you can choose to return the product to us if you decide it’s not right for you.

 

Registering: You have 14 days after purchase to register a product for return.

Returning: After successfully registering your return, you have 14 days to send the product back.

Refunding: If you are eligible for a refund, we will process it within 14 days after receiving the returned product.

5.2 General terms and conditions

Things might not always go as expected. We advise you to make any complaints known to us first.

For our Dutch customers: if this does not lead to a resolution, you can submit your dispute to the Stichting WebwinkelKeur for mediation via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Since February 15, 2016, it has also been possible for consumers in the EU to file complaints via the ODR platform of the European Commission at http://ec.europa.eu/odr. This platform is available to all our customers and can be used if your complaint is not already being processed elsewhere.

 

The following conditions apply for returning products:

1. The product must be officially reported as a return through your account on our website.

2. The product must be returned in the original packaging.

3. The product must not be damaged.

4. The product must be returned to us within a period of 14 days after registering.

5. The product must have been paid for.

5.3 Who pays for the return costs?

The responsibility for the return costs depends on the reason for the return. If you decide to return a product because it does not meet your expectations or if you accidentally ordered the wrong product, then the costs for returning are for your own account. If there is a mistake on our part, we will, of course, take care of the return costs.